Terms and Conditions

Booking Terms and Conditions

By booking and staying in one our properties you are agreeing to these terms and conditions.

The short version

1. Bookings are to be paid in full before you stay
2. Pre-arrival checks, including ID verification, security deposit/damage waiver and signing the rental agreement must be completed before the check-in details are released. SafeGuest provides this service on behalf of Boss Serviced Accommodation Limited
3. No smoking or vaping inside the property (any evidence of smoking may result in additional charges)
4. Quiet hours are 10pm-7am on weeknights and 11pm-8am weekends. Please keep things are the quieter side outside these times.
5. Maintain the property in good repair during your stay (as you find it upon arrival Report any issues of damages, breakages or accidents to the our team as soon as you discover them. We can often resolve these quickly.
6. For insurance purposed, only the number of guests registered on the booking are permitted to stay. If there are more guests in the property than the number registered on the booking, your stay may be terminated without refund.

Full terms and conditions can be found below

These Terms and Conditions are a legally binding agreement made and entered into as of the reservation date made between Boss Serviced Accommodation (“Company” “us” “we”) and you (“you” “the booker“ “the guest”). You, and all members of your party, collectively called “the guests” accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. You have agreed to rent the residence (the “property”), for the duration of the Rental Term (the “booking”) for the Total Rental Fee (“booking fee”) and other good and valuable consideration as described herein.

Any property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the property after the end of the holiday period booked exists for the person or persons who occupy the property.

All persons will vacate the property at the conclusion of the period of the booking. This booking is made on the basis that the property is to be occupied by you and any other occupiers (the guests) for a holiday as mentioned in the [Housing Act 1988 Schedule 1 paragraph 9 and you therefore acknowledge that this booking shall not confer on the you or any other occupiers (the guests) any security of tenure within the terms of that Act. Please note that these conditions constitute an excluded agreement under s. 3a(7)(a) of the protection from eviction act 1977 (as amended) and cannot be construed as an assured tenancy under the housing act 1988 (as amended).

1. Your Booking
   • Any booking, howsoever made, will only come into existence when payment has been made in full and your confirmation has been dispatched by us.
   • Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any booking at any time.
   • All guest names are required at the time of booking including whether they are adults or minors.
   • As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.

2. Special Requests
   • We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request.

3. Payment
   • Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made.
   • Any late payments will result in interest being charged at 2% above Bank of England base rate for the period concerned.
   • Payment should be made in Pounds Sterling by Credit/ Debit card or Bank Transfer (bank details are available on request).
   • Credit or debit card details must match the security checks. We may pass your debit/credit card details to a third party to process any payments. Credit Card fees are not refundable in any circumstances
   • Payment of additional charges
     
     
4. Security Deposit

• The Guest must verify their ID and choose a deposit option on the signing of this Agreement.
• The Deposit is paid to and handled by Safeguest, their terms and conditions and privacy policy can be found on their website www.safe-guest.com
• The Guest has the option to pay a non-refundable waiver to Safeguest instead of a Deposit.
• The Guest must pay the balance of the Rent due to the Host at least 30 days before the Start Date.
• The Deposit will be held by Safeguest and applied against the cost of remedying any damage to the Property caused by the Guest.
• Deposit will be returned to the guest not more than 14 days after the End Date less any deductions made for the cost of remedying any damage.
  • Security Deposit is to cover “additional charges “ (see cl.18). In the event of damages occurring, the guest will be presented with the relevant evidence of said damage(s) and will have a 48 hour right to reply. If no reply is forthcoming from the guest during this period, we will assume the guest accepts liability and relevant charges will be applied.

5. Payment of Additional Charges
   • Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges “(see cl.18.).
   • These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you.
   • If payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.

6. Pricing
   • The rates we advertise are to the best of our knowledge correct at the date of publication, but we reserve the right to change any rates from time to time.
   • Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change.
   • Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes because of tax changes or currency fluctuations beyond our control.
   • VAT is charged at the rate in force at the time of booking.

7. Changes and Extension to Bookings
   • All requests for changes, extensions and cancellations must be made in writing directly to us.
   • If you wish to change any detail of your confirmed booking, we will do our best to make the change. These changes may result in an increase or decrease in rate depending on the date and length of stay.
   • All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated.
   • If you wish to extend a stay, please give us as much notice as possible to facilitate your request.
   • All extensions are subject to availability and rate change.
   • Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.
8. Cancellation

• We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.
• Cancellation terms will be displayed on the terms of your particular booking via the online travel agent you booked with. Please check your booking information as will be made clear in your initial confirmation email. If booked under the non-refundable rate then the booking is fully non-refundable. If cancelled after booking, or in the case of a no-show, the cancellation fee will be retained as per the terms of booking.
• If you have booked directly with us then our flexible policy applies and you are entitled to a full refund up to 5 days prior to check-in, after this point of time then 50% fee of the total booking value will be retained. If you do not check in by midnight on the first day of your reservation and have not let us know of a reason for the delay then we may treat you as a non-arrival.
• No refunds will be made for non-arrivals unless the channel you booked with states otherwise. 
• If you decide to end your stay early, no refund would be due (save where the property becomes inhabitable due to flood, fire or similar circumstance).

9. Changes by Us
   • We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change must be made or your booking has to be cancelled, we will, if possible, offer you an alternative property of similar type and standard in a similar location for the same period. If the alternative property is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative property is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative property offered or we cannot offer you a suitable alternative property, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative property offered or alternatively if you want a refund.
   • Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.

10. Insurance
    • We are not responsible for the theft and/or damage of your personal belongings during your stay in any property booked. Therefore, you are advised to ensure you have appropriate insurances in place.
    • You are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.

11. Website
    • Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided by our preferred suppliers for whom we act as agent. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the properties. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.
    • Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual property size, design, fixtures, furnishings, and facilities may vary.
12. Liability
    • We are responsible for our own operated properties, subject to these conditions. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
    • Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
    • Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
    • Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
    • If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions.
    • If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.

13. Your Accommodation
    • All properties are occupied as serviced accommodation and are only to be used as temporary or holiday accommodation for you, or your organisation.
    • They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends.
    • If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the property.
    • These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
    • The maximum guests in an property is determined by the number of beds in the property, or clearly stipulated on the booking site. If the maximum number is exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional accommodation.

14. Arriving and Departing
    • Properties are available from 3pm on the day of arrival to 10am on the day of departure.
    • Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.
15. Access to Your Property
    • You will be notified of how to access the property prior to arrival. All properties have a key safe and the code will be communicated to you at least 6 hours before arrival.
    • It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure.
    • The procedure for departure will be confirmed on arrival.

16. Facilities and Services
    • Cleaning: The property will be clean on arrival. If your booking is longer-term the property is cleaned weekly. The day your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning.
    • Maintenance: Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your property to carry out essential maintenance. We will normally give you 24hours notice except in the event of an emergency when we require immediate access.
    • Telephone: Where telephones are provided in properties guests are responsible for all call charges incurred during their stay. In some cases, the call charges are provided by a third party supplier and guests are responsible for setting up an account with the provider direct. Where applicable, information is provided in the Guest Information Folder in the property.
    • Broadband: is available free of charge in properties.
    • We reserve the right to charge for any excessive usage.
    • While we will make every effort to ensure the service is always available, we are unable to guarantee any internet or broadband connection and where a fault is deemed to be associated with the users’ hardware or software no support will be available.
    • We are not responsible for loss or damage to guests’ computers or software at any property or while connected to a network service.
    • Guests must not use the broadband connection at the property for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
    • Security: Guests will be provided with a key to access the property.
    • Additional sets can be provided on request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay.
    • An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.
    • Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of, services to the property or the building, including electricity, air conditioning, water or any damage to telephone, broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our properties, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
    • Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.
    • Pets: Pets are allowed in the properties

17. Guest Responsibility
    • Guests are expected to comply the house rules of the property. These are available at the point of booking and on arrival usually in the Guest Information Folder. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their property immediately without refund. 
    • Smoking: Smoking is not permitted in any properties, but smoking is permitted in the gardens.
    • Nuisance: Guests are required to behave in a responsible manner, respect the property and their fellow guests and keep noise to a minimum between the hours of 10pm – 7am weeknights and 11pm – 8am weekends. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person.
    • Guests are not permitted to use the property for any illegal or immoral purposes.
    • An additional charge will be made if the Management team is called out in response to a nuisance complaint.
    • Age Restrictions: Non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
    • Visitors: Guests are responsible for their visitors. Non-residents will not be allowed access to the property after 11pm and we operate a strict no party policy.
    • Damage: Guests are required to keep the property, furniture, fittings, and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the property will be charged in full.
    • If these are discovered after departure we will notify you or the booker within 7 days of departure with full details and where possible photographic evidence.
    • Cleanliness: We expect the properties to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the property to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs.
    • Lost Property: All your possessions should be removed from the property on the date of departure. We will use reasonable endeavours to retain any lost items for up to 1 month after your departure date. Email: richard@bossssa.co.uk for enquiries relating to lost items.

18. Additional Charges As a guide additional charges include, but is not limited to the following:
    • Breakages, loss or damage to the property or any of its contents
      Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred – £100
    • Inventory and condition reports – £50
    • Outside of working hours which are Mon – Fri 9am – 6pm – meet and greet – £50
    • Lost keys, fobs or access cards – £50 – £500
    • Call out charge for locked out Guests £50
    • Storage of luggage
    • Broadband and telephone call charges
    • Extra bed £20 per night
    • Other services e.g. car parking, dry cleaning, laundry, extra cleaning are available on request
    • VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see clause 5

19. Health and Safety
    • We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the property and building and the health and safety procedures as detailed in your property.

20. Quality and Feedback
    • We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the property. We welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.

21. Complaints
    • In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the property manager as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email richard@bosssa.co.uk or you can call us on 07967612973

22. Privacy
    • We may use your contact details to tell you about our services and properties including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by email to richard@bosssa.co.uk . All information collected or properly obtained during the booking process will be processed in accordance with our Privacy Policy which, with our Site Terms, is incorporated into these conditions. Telephone calls may be monitored and /or recorded as a security measure, to help us to train our staff and improve our service to you.

23. General
    • We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their property immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.